Refund Policy
Our 90-Day Money-Back Guarantee
We are confident in the quality of LavaSlim and want you to feel completely comfortable trying it. That is why every order is backed by our unconditional 90-Day Money-Back Guarantee.
If you are not 100% satisfied with your results, your experience, or even if you just change your mind, you can return your order for a full refund of the purchase price (less shipping where applicable).
How to Process a Return
To qualify for a refund, please follow these simple steps:
- Contact Support: Reach out to our customer service team within 90 days of your purchase date via email at [email protected] or call us. We will provide you with a Return Merchandise Authorization (RMA) number.
- Package the Bottles: Place all bottles from your order (including any empty or partially used ones) into a secure shipping box. Include your RMA number clearly written on the outside of the package.
- Ship it Back: Send the package to the returns address provided by our support team. We recommend using a trackable shipping method, as we cannot process refunds for items we do not receive.
Refund Processing Time
Once our fulfillment center receives and inspects your return package, we will process your refund. Please allow 5 to 7 business days for the credit to appear on your original method of payment. The exact timing may depend on your bank or credit card issuer.
Important Notes
- The 90-day period begins on the date your order is processed.
- Return shipping costs are the responsibility of the customer and are non-refundable.
- Original shipping fees (if any) are non-refundable.
- To receive a full refund for your entire order, all bottles (full, empty, or partially used) from that specific order must be returned.
Need Help?
If you have any questions regarding your order or our refund policy, please visit our Contact Us page.